ZP999 Privacy Policy – How We Handle Your Personal Data

1Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with ZP999 in any capacity, including:

• Registered players with an active ZP999 account
• Visitors who browse the ZP999 website or app without registering
• Players who have previously held an account, including closed or dormant accounts
• Anyone who contacts ZP999 support for any reason

ZP999's services are available to players in Pakistan. By using the platform, you acknowledge that your information is handled as described here. If you are accessing ZP999 from a jurisdiction other than Pakistan, please be aware that data handling practices may be subject to different local laws.

2What Data We Collect

ZP999 collects information in three ways: directly from you, automatically through your use of the platform, and from third-party services used to operate the platform.

Information you provide directly:

• Name, date of birth, and gender (collected at registration)
• Contact details including email address and phone number
• Address information
• Government-issued ID and proof of address documents (collected during KYC verification)
• Communication records from support interactions (chat messages, email exchanges)
• Preferences you set in your account settings

Information collected automatically:

• Device information (type, operating system, browser version)
• IP address and approximate location data derived from it
• Session activity including pages visited, games played, and time spent
• Deposit and withdrawal history and transaction identifiers
• Login timestamps and session length
• Technical performance data used to identify and fix platform issues

Information from third parties:

• Transaction confirmation and payment status data from JazzCash, Easypaisa, Raast, and bank providers
• Identity verification results from KYC processing services
• Fraud risk indicators from fraud prevention systems

3How We Use Your Data

ZP999 uses your personal data for the following purposes:

ZP999 does not use your data for automated decision-making that significantly affects you without human review. If you have questions about how a specific piece of your data is being used, contact support and we will clarify.

4Legal Bases for Processing

ZP999 processes personal data on the following legal grounds:

• Contract performance: Processing your registration details, PKR transactions, and account management is necessary to fulfil the player agreement between you and ZP999.
• Legal obligation: KYC verification, fraud prevention, and anti-money laundering checks are required by applicable compliance obligations. ZP999 cannot process withdrawals or activate accounts without completing these checks.
• Legitimate interests: Fraud detection, platform security monitoring, and technical performance analysis are carried out in ZP999's legitimate interest of operating a safe, stable platform. These interests do not override your rights.
• Consent: Marketing communications and optional personalisation features are only used where you have given clear consent. You can withdraw consent for these at any time by contacting support or adjusting your account settings.

5Data Sharing & Third Parties

ZP999 does not sell your personal data to any third party. Data sharing is limited to the following categories of service provider, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum transaction data needed to process your PKR deposits and withdrawals.
• KYC and identity verification services: Identity document details are shared with accredited verification providers to complete the KYC process. These providers are prohibited from using your data for any other purpose.
• Fraud prevention and risk management platforms: IP addresses, device identifiers, and transaction patterns may be checked against fraud intelligence databases to protect your account and ZP999's platform integrity.
• Game content providers: Live Casino and certain game providers may receive anonymised session identifiers to deliver game content. They do not receive your name, contact details, or financial information.
• Legal and regulatory authorities: ZP999 may be required to disclose information to law enforcement or regulatory bodies in response to a lawful request. We will notify you of such disclosures where permitted to do so by law.

All third-party service providers operating on behalf of ZP999 are required to handle your data only for the agreed purpose and to maintain appropriate security standards.

6Payment Data & PKR Transactions

All financial transactions on ZP999 are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer, or card, ZP999 stores transaction records including the amount, date, time, method, and a transaction reference number. Full payment account credentials (such as complete mobile wallet numbers or bank account details) are not stored by ZP999 – they are handled directly by the payment processor.

Transaction records are retained for as long as required to support withdrawal processing, dispute resolution, and compliance with financial record-keeping obligations. They are not accessible to ZP999 staff except where required to resolve a specific player support query or investigate a compliance matter.

ZP999 requires that deposits and withdrawals are made using payment accounts in your own name. Third-party payment details submitted to ZP999 will be flagged, the associated transaction held for review, and the account may be restricted pending investigation.

7Cookies & Tracking

ZP999 uses cookies and similar tracking technologies on its website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between sessions.

Types of cookies ZP999 uses:

• Essential cookies: Required for the platform to function. These handle session authentication, security tokens, and basic navigation. They cannot be disabled without breaking core platform functions.
• Functional cookies: Remember your preferences such as language settings, preferred game category, and session settings. These improve your experience without tracking you across other sites.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform – which sections are visited most, where sessions typically end, and how features are used. This data is used internally to improve ZP999 and is not shared with advertising networks.

ZP999 does not use third-party advertising cookies and does not allow external ad networks to place tracking cookies on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling functional and analytics cookies will not prevent you from using ZP999 but some preferences may not be saved between sessions.

8Data Retention

ZP999 retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, compliance, and dispute resolution obligations. Specific retention periods by data type:

• Account registration data: Retained for the life of the account plus a post-closure period for compliance purposes.
• KYC and identity documents: Retained for the period required under applicable anti-money laundering and financial compliance standards.
• Transaction records: Retained for the period required by financial record-keeping obligations, which is typically several years from the date of each transaction.
• Support communications: Retained for a reasonable period to support quality assurance and dispute resolution.
• Session and technical logs: Retained for a shorter period used for fraud investigation and platform stability monitoring.

Once the applicable retention period expires, your data is securely deleted or anonymised. Anonymised aggregate data (with no ability to identify individual players) may be retained indefinitely for platform analytics purposes.

9Data Security

ZP999 implements security measures appropriate to the sensitivity of the data being held. These include:

• Encryption of data in transit using TLS/HTTPS across all platform endpoints
• Encryption of sensitive data at rest in ZP999's databases
• Role-based access controls limiting staff access to personal data to those with a genuine need
• Regular security reviews of platform infrastructure and third-party integrations
• Monitoring for unusual account activity patterns that may indicate unauthorised access

While ZP999 maintains strong security practices, no internet platform can guarantee absolute security. You also play an important role in account security – keep your password private, do not share login credentials with anyone, and contact ZP999 support immediately if you suspect unauthorised access to your account.

10Your Rights

As a ZP999 player, you have the following rights in relation to your personal data. All requests are handled through ZP999 support and will be acknowledged within a reasonable timeframe.

11Children's Privacy

ZP999 is strictly an adults-only platform. Registration requires players to confirm they are 18 years of age or older, and ZP999 conducts age verification as part of the KYC process for withdrawals and account reviews.

ZP999 does not knowingly collect any personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, that account will be closed immediately, any balance will be returned to the payment method used for deposits (following identity checks), and the relevant data will be deleted in accordance with applicable data protection principles.

If you are a parent or guardian and believe a minor has registered with ZP999, please contact support with the relevant account details as soon as possible so we can investigate and take appropriate action.

12Changes to This Policy

ZP999 may update this Privacy Policy as the platform evolves, as services change, or in response to updates in applicable data protection standards. When material changes are made, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how your data is processed or your rights in relation to that data, ZP999 will make reasonable efforts to notify registered players directly through their account notification channel. Continued use of ZP999 after an updated Privacy Policy is published constitutes acceptance of the revised version.

We encourage you to check this page periodically, particularly if you are making a deposit or updating your account details, so you are always aware of the current version of the policy.

13Contact & Data Requests

For any questions about this Privacy Policy, or to submit a data access, correction, or deletion request, please contact the ZP999 support team. All data-related requests are handled by staff with appropriate training and access authority.

ZP999 aims to acknowledge data requests within 5 business days and to resolve them within 30 days where technically and legally feasible. For complex requests that require additional verification, we will keep you informed of progress.

You can contact ZP999 support through the live chat feature within the platform or app, or by emailing support at the address below (copy manually – do not click a link):